How to pickup my Oomomo Rewards Card?  Can I pickup my card at another store?  How are Oomomo Rewards points calculated? Which purchases are eligible for earning points?  How do I redeem Oomomo Rewards points?  What if I forget to bring my Oomomo Rewards card?  How do I check the balance of my account?

After a successful online registration, please wait for an email confirming your card is ready for pick-up that will be sent within the next 2-5 days. After receiving this email, you can visit an Oomomo store to pick up your membership card.

Yes, after receiving the email confirming that your card is ready for pick-up, you can visit the cashier of any participating Oomomo store to pick up your card.

The points you earn with each eligible purchase are calculated by multiplying the amount spent in Canadian dollars (before tax) by 10, and rounded down to the nearest whole point. For example, you will earn 22 points with a purchase of $2.2 before tax.

Points are not earned for the following: purchase of Oomomo gift cards, applicable taxes and fees, the portion of a transaction redeemed using points, post office products/services, Oomomo Café items, or other products/services specified to be excluded. Points are issued for a purchase made with an Oomomo gift card at the time of transaction.

Points may be redeemed on an eligible purchase in increments of 10 points, with a minimum of 100 points (worth $0.10 in rewards).

The Oomomo Rewards card must be presented to the cashier at checkout to enjoy the benefits of the Oomomo Rewards Program, including receiving member-exclusive discounts on selective products and earning and redeeming points. Providing only the membership ID number or a photo of the Oomomo Rewards card will not be accepted.

Your balance is printed on your receipt. You can also visit our in-store service counter for assistance.

To update your information, visit our website or use this link:
www.oomomostore.com/update-your-profite

Your Oomomo Rewards points will expire if there is no activity in your account for more than 12 months. Eligible activity includes earning or redeeming points.

We have a no return or exchange policy. Exceptions only apply to defective products. If a refund or correction is applied to your account, your points balance will be adjusted accordingly, and may result in a negative point balance.

Not at this time. This program is currently only applicable to offline in-store purchases.

Please contact Customer Service at rewards@oomomostore.com as soon as possible. Oomomo Club will then find the applicable account and flag the card as lost in our system. Oomomo Club may, at its sole discretion, issue a new Oomomo Rewards card to you. Your points balance will be transferred to the new replacement card based on the last record in the system. Oomomo Club is not responsible for any points lost due to the loss of the Oomomo Rewards card. We will send you an email notification when your new card is ready for pick-up, and you can do so at an Oomomo store nearest to you by presenting the aforementioned email and your personal ID.

Yes. The account belongs to the person who initially registered for the membership. This person agrees to take sole responsibility in sharing any information or membership card.

There is no difference between the main card and the mini card as both have the same membership ID linked to a single account. Unfortunately, no replacement will be given if either are lost.