The Integrated Accessibility Standards Regulation (Regulation 191/11) (the “IASR”) under the AODA is served with the purpose of developing, implementing and mandating accessibility standards. It aims to achieve accessibility for persons with disabilities, with respect to goods, services, facilities, accommodation, employment, buildings, structures, and premises.


  1. SCOPE

The policy applies to all Ontarian employees and operations of Oomomo. 


3.1 Statement of Commitment 

Oomomo is committed to improving access and preventing barriers to accessibility for persons with disabilities. It is our hope that the accessibility policies and procedures set forth in this document will help remove barriers, as per the requirements set forth by the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). We understand the diverse needs of others, and we believe that those with disabilities should not be limited or restricted from accessing our services or gaining employment with us. Any of our policies that do not respect and promote the dignity and independence of people with disabilities will be modified or removed.


3.2 Multi-Year Accessibility Plan

At Oomomo, we aim to comply with applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation. We strive to facilitate an environment, equally for our co-workers, business partners, and customers that reflect the principles of independence, dignity, integration, and equality of opportunity.  Training will be provided in a way that best suits the duties of employees, business partners/vendors, and operation employees.


Information and communications

We ensure to provide information and communications materials in accessible formats or with communication supports. This includes publicly available information about our goods, services and facilities, as well as publicly available emergency information. We appreciate opinions from people with disabilities to determine their information and communication needs.



We will notify the public and employees that, when requested, we will accommodate disabilities during recruitment and assessment processes and when people are hired. If needed, we will provide customized workplace emergency information to employees who have a disability. If using performance management, career development and redeployment processes, we will take into account the accessibility needs of employees with disabilities.


Customer Services

The employee at Oomomo shall use reasonable efforts to ensure that the provision of goods or services to persons with disabilities and others are integrated unless an alternative method is necessary, whether temporarily or on a permanent basis, to enable a person with disabilities, use or benefit from the goods or services.


For the purposes of this policy, disability is defined as found in the Ontario Human Rights Code (Part II, Section 10.(1). Further applicable definitions as found in the Accessibility for Ontarians with Disabilities Act 2005 and O.Reg. 42907.


At Oomomo, our employees shall use reasonable efforts to ensure that the goods and services are provided in a manner that respects the dignity and independence of persons with disabilities and are integrated unless an alternative method (eg. assistive device, or supporting companions) is necessary, whether temporarily or on a permanent basis, to enable a person with a disability, use or benefit from the goods or services.


We will ensure to post a notice to the public as soon as practically possible when services or facilities that people with disabilities may use to access the services of our store location are temporarily unavailable, or if the goods and services are expected to be temporarily unavailable in the near future.


Design of Public Spaces

We will meet the Accessibility Standards for the Design of Public Spaces and ensure the same standard is followed when making modifications to public space such as store premise, building, accessible trails, accessible off-street parking, or service-related elements like service counters, fixed queuing lines and waiting areas.



At Oomomo, we value any questions and feedback about how we provide goods and services to all our customers. That said, should you have any questions or want to provide feedback, you can reach us in-person, by telephone +1 604-295-4037, email us or in-mail to Oomomo Japan Living, c/o Human Resources, #100-1700 No. 6 Road, Richmond BC V6V 1W3.