If you have lost your Oomomo Rewards card, please contact Customer Service at firstname.lastname@example.org . Once Oomomo Club is made aware of a lost or stolen Physical Card, it will flag the card as lost or stolen in its system and the applicable Account. Oomomo Club may, at its sole discretion, issue a new Physical Rewards Card to you. Your points balance will be transferred to the new replacement card based on the last system record. Oomomo Club is not responsible for any points lost due to the loss of any Oomomo Rewards Card. We will send you an email confirming your card is ready for pick-up, then you may pick up your replacement card at your nearest Oomomo store on presentation of the aforementioned email or your proper identification.